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Frequently Asked Questions

Questions about the Ice Ball? Find answers to the most frequently asked questions below.

What has changed this year?

Cocktailing to tables will only be in the Golden Ballroom this year.

If you’d prefer drink orders taken at your table, please purchase seating in the Golden Ballroom.

When is the Ice Ball? What time does the Ice Ball start?

Doors open at 7:00pm on New Years Eve, 12/31/2019.
The main entrance this year will be our front Delaware Ave. entrance.

Our ADA Accessible entrance will be on Genessee & Franklin across from the convention center.

How do I purchase Tickets? How much are tickets to the Ice Ball?

All tickets are purchased on-line, physical tickets will not be sold at Statler City.

Early Bird pricing is available for a limited time, with tickets starting from $99.00 per person (depending on room).

Purchase tickets to the 2019-2020 Statler City Ice Ball here.

What's included with my Ice Ball ticket?

Ticket holders will receive 4 hours of premium open bar, plenty of excellent food (not just hors d’oeuvres!), a champagne toast, amazing live music, 3 rooms with dining, party favors, and much more!
There will be seating for everyone!
All ticket holders are entitled to FREE parking at the Turner Ramp next to City Hall on Niagara Circle, FREE coat check, and more!

I placed an order. How do I get my tickets?

After purchasing tickets, you will be emailed a receipt that contains a download link for each ticket purchased.  Each ticket contains a unique barcode that will be scanned in upon arrival.


Tickets can be scanned in by showing the PDF on your phone, but we recommend printing your ticket(s) to ensure readability by our scanners.

How many tickets will be sold this year?

Ticket sales will be limited to 1500, to prevent overcrowding.

What's the entertainment line-up?

This year the Ice Ball will feature entertainment from Party of Nine and The Toy Brothers. More TBA!

What's on the menu?

When will food be served?

Food will be served from one centralized buffet on the main floor. This is for all rooms including the Oriental and Georgian Rooms.

7pm – 9pm – Antipasti Display

8pm – 11pm – Dinner Buffet

10pm – Dessert

View our menu here.

Will there be an open bar? Can I visit the bars outside of the open bar times?


There will be multiple bars set up throughout the space, with premium open bar lasting from 9:00 pm until 1:00 am. In addition,  there will be Cash Bars available from 7pm – 9pm and again at 1:00 am until close.

What will the seating be like? Can I change my seating after purchasing tickets?

There will be guaranteed seating for all. Guests are able to pick their table/seat(s).  Choose wisely, as you can not change your table/seat(s) once the ticket(s) are purchased.

To ensure your group is seated together, please purchase your group’s tickets in the same transaction.

Please note: Unless your group fills an entire table, you may be seated with other Statler City Ice Ball guests.

How do I get to the Ice Ball?

What entrance do I use?

The main entrance is on Delaware Avenue. Our ADA Accessible entrance will be on Genessee & Franklin across from the convention center.

What areas of Statler City does my Ice Ball ticket get me in to?

Ice Ball ticket-holders will have access to all venues within Statler City, with the exception of the Niagara Room, which will be holding a separate New Year’s Eve celebration, for those looking for more of a nightclub experience. Click here for more details.

Seating will be assigned by room, but guests are free to visit the other rooms to mingle, dance, etc..

Will there be VIP tickets available?

No, There will be no VIP tickets sold this year.

What is the dress code?

What would you wear to the party of the year? Dress to impress! Black tie is optional. No sneakers, T-shirts, baggy jeans, etc.. You will feel completely at home in your finest look.

Are there age restrictions?

Absolutely. No one under 21 will be admitted, even with a parent or guardian.
If there is any question at all, those without appropriate ID will be turned away regardless of their ticket status.

Where do I park? Is there parking nearby?

Free indoor parking will be provided for ticket-holders at Turner Ramp next to City Hall.
The ramp will be attended all night, so cars may be left overnight and picked up the next morning if needed.

Is the Ice Ball ADA accessible?

Yes. Our ADA Accessible entrance will be on Genessee & Franklin across from the convention center.

There is ADA Accessible seating located in the Terrace Room.

Will there be a coat check?

Yes, there is coat check available throughout the evening. Coat check will be expanded this year, and in a more accessible location.

Only coats will be checked. Please leave any umbrellas, hats, etc.. in your vehicle.

Are there nearby hotels?

Yes. Many hotels are within easy walking distance or a short cab ride away. We recommend the following hotels:

Curtiss Hotel · (716) 954-4900

Courtyard Buffalo Downtown/Canalside Marriott · (716) 840-9566
Buffalo Marriott HARBORCENTER · (716) 852-0049
Hilton Garden Inn Buffalo Downtown · (716) 848-1000
Hampton Inn & Suites Buffalo Downtown · (716) 855-2223
Mansion on Delaware · (716) 886-3300

Is there an indoor smoking area provided?

In recognition of the historic status of the Statler and city building codes, there are no smoking areas anywhere within the building.
Smokers will have in-and-out access.

I don't see an answer to my question. How can I contact you?

Please email us at with any questions or concerns you may have.